Refund policy

Return Policy

We check our products thoroughly for manufacturing defects before dispatching them. However the items can get damaged during shipping. Therefore we only accept claims for items with manufacturing defects or damages that are not self-made. 

If items are delivered broken or wrong products have been added to the order... 

 

  • please email us (to info@kisojewelry.com) within 15 days of purchase and remember to write down the order number (or invoice number) as well as the item name (or item number). 
  • We require photographs of the defective items or wrong items. 

 

In case you do not like the purchased items and would want to return them, 

  • we accept only unworn items with original packaging for such return requests. Without the full original package (including card and plastic packaging) the returned jewelry will not be accepted. Jewelry is considered a hygiene product especially the earrings. If the package is opened fully, someone could have worn it, and we do not wish to resell those to our next customer. 
  • Please fill out our Returns Form (which you can find under My Account once you have logged in) within 15 days of purchase. Fill in all the relevant details of the returned items and attach pictures as well. We will review the Return Request and send you a confirmation email. Only then send us your returned items.  
  • The shipping charges for the returned products will be borne by the retailer. 
  • Please also include the invoice in the package and mark the returned items on the invoice. Without the marked invoice, we cannot process your return.



Attention:
We only accept returns from EU countries. Unfortunately, we do not accept returns from non-EU countries (e.g. UK, Switzerland) because additional customs duties and import sales tax will be borne by the recipient (Kiso) . If the jewelry is delivered broken we can compensate for it in the form of shop credit(bonus points) or by refund.

Promotional sale items is not eligible for return or exchange.

Once we verify your request, we will send a confirmation email to you.

We offer the options of 

 

  • bonus points, 
  • money back or  
  • a new replacement delivered with your next order. 

 

The refund money will be returned to the debited account within 7 working days.

In case you have any further questions regarding our return policy, please write us an email to info@kisojewelry.com